Gardeners Soho Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Soho supplies gardening and related services to residential and commercial customers. By placing a booking for any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business requesting the services from Gardeners Soho.

Company means Gardeners Soho, the gardening services provider.

Services means any gardening, grounds maintenance, lawn care, hedge trimming, planting, soft landscaping, garden tidy-up, or related work supplied by the Company.

Booking means a confirmed appointment for Services agreed between the Customer and the Company.

Site means the garden, outdoor area or property at which the Services are to be provided.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include but are not limited to lawn mowing, edging, hedge and shrub trimming, pruning, weeding, clearance of light garden waste, planting, seasonal tidy-ups, and general upkeep of outdoor spaces. Any additional or specialist services, such as tree surgery or major landscaping works, will be subject to separate agreement and may involve third party contractors where necessary.

The exact scope of Services for each Booking will be agreed in advance with the Customer, either through a description provided at the time of enquiry or following a Site visit and assessment by the Company. The Company will use reasonable care and skill to carry out the Services in accordance with the description agreed.

3. Booking Process

3.1 A Booking is made when the Customer requests Services and the Company confirms acceptance of that request. Confirmation may be given verbally or in writing, including by message or written quotation acceptance.

3.2 The Customer must provide accurate information about the Site, including its size, general condition, access arrangements, parking availability, and any known hazards or restrictions. If the information provided is incomplete or inaccurate, the Company may need to adjust the quotation, the duration of the Booking or the price.

3.3 For more complex or larger projects, the Company may carry out an initial Site visit to assess the work required. Any quotation provided following such a visit is based on the conditions observed at that time. Significant changes to the Site or to the requested scope of work may require the quotation to be reviewed.

3.4 Bookings are subject to availability. The Company will use reasonable endeavours to accommodate the Customer’s preferred dates and times, but cannot guarantee specific time slots. Any time of arrival provided is an estimate and may vary due to traffic, weather, or delays on previous jobs.

4. Quotations and Pricing

4.1 Quotations may be provided on an hourly rate, a fixed price basis, or a combination of both, depending on the nature of the Services. The basis of pricing will be set out clearly at the time of quotation.

4.2 Unless otherwise stated, quotations exclude the cost of materials, plants, compost, and any specialist equipment hire. These items will be charged in addition to labour and will be discussed with the Customer prior to purchase or use.

4.3 Quotations are valid for a limited period as specified by the Company. If no period is specified, quotations are valid for 30 days from the date of issue, subject to the Company’s right to withdraw or revise a quotation at any time before acceptance.

4.4 If the work required is materially greater than originally anticipated, due to factors such as overgrowth, hidden obstacles, or access issues, the Company will inform the Customer as soon as reasonably practicable and agree any revised pricing before proceeding further.

5. Payments

5.1 The Customer agrees to pay the charges for the Services as agreed at the time of Booking or as subsequently adjusted in accordance with these Terms and Conditions.

5.2 Payment terms will be communicated at the time of Booking. For smaller jobs, payment is typically due on completion of the Services at the Site. For larger or ongoing contracts, the Company may require staged payments or payment within a specified number of days from the date of invoice.

5.3 The Company reserves the right to require a deposit, particularly for larger projects or where significant material purchases are required. Any deposit amount and payment schedule will be communicated clearly before the Booking is confirmed.

5.4 If payment is not received by the due date, the Company may charge interest on the overdue amount at a reasonable rate and may suspend or cancel future Bookings until all outstanding sums are paid in full.

5.5 The Customer is responsible for all bank charges or transaction fees imposed by their payment provider. The Company will not be responsible for any additional costs incurred by the Customer when making payment.

6. Cancellations, Rescheduling and Access

6.1 The Customer may cancel or reschedule a Booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours notice is required to avoid cancellation charges for standard maintenance visits. For larger or full-day projects, the Company may require at least 48 hours notice.

6.2 Where the required notice is not given, the Company may charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price, to cover time lost and any unrecoverable costs.

6.3 The Company reserves the right to cancel or reschedule a Booking in the event of severe weather conditions, staff illness, unavailability of essential equipment, or any circumstance beyond its reasonable control. In such cases, the Company will try to provide as much notice as possible and will offer the Customer an alternative date.

6.4 The Customer must ensure that the Company has safe and reasonable access to the Site for the duration of the Booking, including suitable arrangements for keys, entry codes or on-site contacts where necessary. If the Company is unable to access the Site at the agreed time, this may be treated as a late cancellation and a charge may be applied.

7. Customer Responsibilities

7.1 The Customer shall ensure that the Site is reasonably clear and safe for the Company to carry out the Services. This includes removing pets, toys, garden furniture and other obstacles from areas to be worked on, as far as practicable.

7.2 The Customer must inform the Company of any known hazards, such as uneven surfaces, sharp objects, fragile garden features, ponds, hidden cables or irrigation systems, and any underground services that could be affected by digging or planting.

7.3 The Customer must ensure that any necessary permissions, consents or approvals are obtained before work commences, including from landlords, neighbours, management companies or local authorities where applicable.

7.4 Children and pets should be kept away from the work area while Services are being carried out and for any recommended period afterwards, particularly where chemicals such as weed treatments or fertilisers are in use.

8. Waste Removal and Environmental Regulations

8.1 As part of the Services, the Company may generate green waste such as grass cuttings, leaves, branches and general plant material. The handling of such waste will be agreed in advance with the Customer.

8.2 Where waste removal is included, the Company will dispose of garden waste in accordance with applicable waste and environmental regulations. This may involve taking waste to a licensed facility or using approved collection services.

8.3 Where waste removal is not included in the quotation, the Customer may choose to dispose of green waste using their own garden waste bins or facilities, or may request an additional chargeable service from the Company to remove it.

8.4 The Company will not remove hazardous waste, including but not limited to asbestos, contaminated soil, chemical residues, or sharp and dangerous objects such as broken glass or metal, unless specifically agreed and carried out in compliance with appropriate regulations and specialist handling requirements.

8.5 The Company aims to operate in an environmentally responsible manner, including minimising unnecessary waste, encouraging recycling of suitable materials, and using appropriate products and methods for garden care.

9. Materials, Plants and Guarantees

9.1 Any materials, plants or products supplied by the Company will be of a quality suitable for their intended purpose and in line with industry standards at the time of supply.

9.2 Once plants and living materials have been installed, their ongoing health and performance will depend on factors beyond the Company’s control, including weather, soil conditions, pests, disease and the level of aftercare provided by the Customer. For this reason, the Company cannot guarantee the long-term survival of plants unless a specific maintenance contract and guarantee have been agreed in writing.

9.3 Any aftercare instructions provided by the Company should be followed carefully by the Customer, including guidance on watering, feeding, pruning and protection from frost or pests.

10. Liability and Insurance

10.1 The Company will carry out the Services with reasonable care and skill and will take appropriate steps to protect property and garden features while working. However, minor damage to turf, soil, or existing plants may occur as a natural consequence of gardening activities.

10.2 If the Customer believes that the Company has caused damage or loss through negligence or failure to exercise reasonable care, the Customer must notify the Company as soon as reasonably practicable, providing full details and photographs where possible.

10.3 The Company’s liability to the Customer for any loss or damage arising out of or in connection with the Services shall be limited to the total amount paid by the Customer for the specific Booking during which the loss or damage occurred, except where such limitation is not permitted by law.

10.4 The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of use of the garden, or any business-related losses such as loss of profit or opportunity.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

11. Health and Safety

11.1 The Company will take reasonable steps to ensure the health and safety of its staff, the Customer and any other persons present at the Site while Services are being delivered.

11.2 The Company reserves the right to refuse or suspend work if it considers that the Site is unsafe, that access is hazardous, or that weather conditions make it unsafe to proceed. In such cases, the Company will discuss alternative arrangements with the Customer.

11.3 The Customer agrees not to ask the Company to undertake any task that is unsafe, unreasonable or beyond the agreed scope of Services.

12. Complaints and Disputes

12.1 If the Customer is not satisfied with any aspect of the Services, they should raise the issue with the Company promptly, ideally within 48 hours of completion of the work, so that any concerns can be investigated and, where appropriate, remedied.

12.2 The Company aims to resolve complaints amicably and efficiently. This may include returning to the Site to inspect the work, undertaking reasonable remedial actions, or agreeing a fair adjustment where appropriate.

12.3 If a dispute cannot be resolved directly between the Customer and the Company, either party may seek to use alternative dispute resolution methods or pursue their rights through the courts, subject to the governing law and jurisdiction provisions below.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information provided by the Customer for the purposes of managing Bookings, delivering Services, handling payments, and communicating about work and related updates.

13.2 The Company will take reasonable measures to keep personal data secure and will not sell or share it with unrelated third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

14. Variations to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings made after the updated terms have been issued or published.

14.2 The version of the Terms and Conditions applicable to a particular Booking will be the version in force at the time that Booking was confirmed.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a Booking with Gardeners Soho, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.